Members often ask questions about their health plan when visiting their provider. They may also call Customer Service at 1-800-951-7719 (TTY 1-877-247-6272) for help. Here is a list of the some of the questions that are asked.

Q: I've lost my member ID card. How can I get a new card?
A: Call Customer Service at 1-800-951-7719 (TTY 1-877-247-6272) to request a new ID card.

Q: Do I need a referral to see a specialist?
A: Medical and specialty visits are arranged by your PCP by referral. Referrals to specialists in the WellCare of Ohio network do not require written approval or authorization. Please see your member handbook for information on specialist services to which you can self-refer.

Q: How much do services cost?
A: There are no co-pays or costs to you for preventive care services.

Q: What happens if I need care over a weekend when your office is closed? Should I go to the emergency room?
A: If it is an emergency, go to the emergency room immediately. If it is not, your PCP can be reached 24 hours a day, 7 days a week. After-hours care may be provided by a 24-hour answering service.